We are looking for: Senior Customer Service Specialist.

Main tasks and responsibilities:

•Plans and organizes the activities in the Customer service department, so that the department and company goals are achieved;
•Monitors and controls all work processes in the department and sets priorities;
•Assigns operational and long-term tasks to the team members, gives operational instructions, and supervises the implementation;
•Operational and commercial contacts with customers;
•Communication with new clients and presentation of the company’s services;
•Makes proposals for the development of new services and changes to existing ones to increase the quality and efficiency of logistics activities;
•Continuous focus on improving logistics processes and internal and external cooperation.

Requirements:

•Fluent English is a must;
•Advanced knowledge of Excel;
•Very good organization skills and attention to detail;
•Negotiation skills;
•Ability to work under pressure to tightly controlled deadlines;
•Experience with WMS systems;
•Experience in Continuous Improvement programs will be considered an advantage.

The offer:

•The privilege and a chance to work in a company leader in its sector;
•Competitive remuneration and social benefits package;
•Excellent working conditions.

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The Senior Purchasing Specialist works under the direct supervision of the Head of Purchasing
and supply, representing the company to the community of packaging suppliers.
The Purchasing Specialist works closely with the Production, R&D, QA, Supply, and Marketing departments to identify company requirements, select suppliers who deliver a competitive advantage to the company, and create together the best products. The Purchasing Specialist coordinates the
the purchasing process and serves as an expert for all purchasing-related points and procedures and the company demands for packaging.

RESPONSIBILITIES:
• Establish, develop and keep good business relations with suppliers. Track out and
analyze vendor performance, pricing, delivery cycles, etc., and provide feedback where
applicable.
• Actively participate in/ lead the negotiation process and preparation and negotiating the
most favorable business terms.
• Project and change management
• Explore and analyze potential alternative suppliers and materials.
• Identify opportunities for cost savings, streamlined processes, and procedures, and smart
procurement strategies.
• Develop and maintain a high level of expertise in packaging areas, acquire and use in-depth knowledge of the industry, its competitive dynamics, technological and product
trends, the suppliers, and their capabilities.
• Manage supply chain risk of the packaging.
• Collaborate with the Supply Specialists Team in claims dealing, purchasing orders, and
warehouse stock optimization.
• Prepare contracts, supplier assessments, and periodical reports. Keep a database of
suppliers, materials, and prices.

REQUIRED KNOWLEDGE, PERSONAL AND PROFESSIONAL SKILLS:
We are looking for an enthusiastic person with:
• At least 5 years of experience in a similar position of negotiating with suppliers from
international environment and project management using agile methodology
• Excellent writing and verbal skills in English and Bulgarian
• Excellent computer skills in MS Office
• Master’s or Bachelor’s degree in International Economic Relations, Business
Management, Economics
• Skilled project management player with an accent on proactive solutions
• Can-do and entrepreneurial attitude.
• Strong communication skills
• Strategic and logical thinking, ability to systemize and analyze.
• Organized, detailed oriented and friendly team player
• Fast-speed ability to identify and solve problems
• Driving license and long driving experience

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The Purchasing Specialist works under the direct supervision of the Purchasing Manager,
representing the company to the community of raw materials and packaging suppliers.
The Purchasing Specialist works closely with the Production, R&D, QA, and Marketing departments to
identify company requirements and select suppliers who deliver a competitive advantage to the
company. The Purchasing Specialist coordinates the purchasing process and serves as an expert for
all purchasing-related policies and procedures and the company demands for raw materials and
packaging.

RESPONSIBILITIES:
• Establish, develop and keep good business relations with suppliers. Track out and
analyze vendor performance, pricing, delivery cycles, etc., and provide feedback where
applicable.
• Participate actively in the negotiation process preparation and directly conduct the
commercial discussions for entrusted suppliers, raw materials, and packages as negotiating
best prices and most favorable business terms.
• Coordinate the purchasing process in respect of quality assurance of the delivered raw
materials and packaging, business terms development, approval of orders, and invoice
settlements.
• Organize tenders for specific materials and services.
• Explore and analyze potential alternative suppliers and materials.
• Identify opportunities for cost savings, streamlined processes, and procedures, and smart
procurement strategies.
• Develop and maintain a high level of expertise in specific raw material and packaging
areas, acquire and use in-depth knowledge of the industry, its competitive dynamics,
technological and product trends, the suppliers, and their capabilities.
• Manage supply chain risk of the raw materials and packaging.
• Collaborate and take part with the Supply Specialists Team in claims dealing, purchasing
orders, and warehouse stock optimization.
• Prepare contracts, supplier assessments, and periodical reports. Keep a database of
suppliers, materials, and prices.

REQUIRED KNOWLEDGE, PERSONAL AND PROFESSIONAL SKILLS:
• We are looking for FAST & SMART, enthusiastic person with:
• At least 3 years of experience in a similar position of negotiating with suppliers from
International environment
• Excellent writing and verbal skills in English and Bulgarian
• Excellent computer skills in MS Office
• Knowledge of another language will be an advantage
• Master’s or Bachelor’s degree in International Economic Relations, Business
Management, Economics
• Strong, NEXT TO-YOU communication, rhetoric, and negotiation skills
• Strategic and logical thinking. BRAVE use of reasoning.
• Ability to systemize and analyze

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We are looking for Purchasing Specialist, Plastics/Mechanics.

Tasks and responsibilities:

In charge of the sourcing of Plastic & Mechanic components;
Find local suppliers and lead the evaluation, selection, and audit process in accordance with company Group processes;
Optimize the supplier panel for its products in accordance with the company Group Global Sourcing Policy;
Manage RFQ, negotiation, contract establishment, and follow-up;
Define and negotiate the best balance between cost and quality of the tools for its families;
Major contributor in the analysis of the process deviation in plastic injection and overmoulding in cooperation with the suppliers and responsible for the follow-up of the corrective action plan operated by the supplier;
Participate in purchase policy & goals in terms of cost reduction, and quality;
Continuous Improvement, respect for deadlines, procedures optimization;
Responsible for the local cost reduction projects;
Work with R&D and suppliers to identify quality improvements & cost reduction opportunities;
Warrantor of a good relationship between company and Suppliers;
Work in close cooperation with Global Purchasing Team and all the other company Departments.

Professional background:

Completed university degree (in the technical field – an advantage);
Experience in sourcing plastic or mechanical parts, a strong advantage would be experienced with plastic injection, over molding process, and mold validation;
Excellent negotiation and analytical skills;
Good knowledge of the quality process and management tools ISO TS 16949;
The team-oriented approach in a participative management structure;
Fluent English;
Willingness to travel;
An experience with ferromagnetic would be an advantage.

We offer:

Competitive remuneration package;
Opportunity to be an essential part of a dynamic, successful, and continuously growing international company;
International knowledge transfer opportunities in other production sites of the company;
A friendly and open working environment;
Flexible working time and a hybrid model of working;
Free access to LinkedIn Learning.

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We are looking for our team in Sofia for a PROCUREMENT SPECIALIST.

The Procurement/MRP planning specialist is responsible for the overall planning of materials. Schedules and forecasts the right volumes of materials, goods, and products inbound to the business from Suppliers. Ensures that the supply of materials meets the production schedule and minimum stock levels, while securing operational and production continuity. Able to deliver efficient, effective, and flexible solutions to meet production requirements on time and in full. Maintains strong relationships both internally and externally, working in close collaboration with Suppliers, Production planning, Purchasing, Operations, Warehousing, and Finance. Results delivery and high performance are the keys to building a successful and outstanding Function`s image.

Duties and responsibilities:

*Plans and controls all needs for direct (raw materials) and indirect components needed for the production using ERP (MRP) system.
* Responsible for the overall Purchase Order management in the company`s ERP system. Anticipate and solve potential issues, confirms Purchase Orders in the system, and closely follow up on them.
*Keeps close contact with the company`s Suppliers and Subcontractors assuring on-time order confirmations. Investigates all possibilities of reducing RM (raw material) delivery lead time, solving pending issues, and responding to the company`s suppliers in a timely manner.
*Builds up relevant Raw material safety stock levels to secure a smooth production process without interruptions.
*Minimizes obsolescence/slow-moving RM stock. Gives proposal for reduction of such by analyzing accumulated RM data in the system.
*Keeps a high level of an internal communication flow (within the company) about RM deliveries, pending issues, and others.
*Sends monthly forecasts to the company`s suppliers and subcontractors.
*Constantly searches for ways of improving the Procurement process that results in delivering a high level of interactions with the company`s suppliers and subcontractors.
*Supports company goals and Procurement KPIs set ensuring a high level of service (flawless communication internally and externally, RM delivery).
*Performs other duties when necessary or upon request by Supply Chain Manager.

Skills and competencies:

*Excellent communication skills, with the ability to maintain good relationships internally and externally.
*Strong Supply Chain understanding.
*Strong analytical, planning, and problem-solving skills.
*Excellent attention to detail.
*Project management skills to be considered an advantage.
*Assertive, optimistic, resilient, and welcomes change.
*Engages interest and participation of others.
*Proactively contributes to the team.
*Is self-aware and has a collaborative approach to working with others.
*Shows moral courage, openness, and honesty in all dealings.
*Self-motivated and able to work under pressure.
*Strong interpersonal, negotiation, and influencing skills.
*Financial awareness with a full understanding of how failure impacts the costs, production, and customer order fulfillment.
*Results orientated and organized with the ability to plan and deliver against deadlines.
*Project management skills.

We offer:

*A dynamic, successful, and continuously growing international company.
*A friendly and open working environment.
*Flexible working hours.
*Excellent remuneration package.
*Development opportunities and a great team to be part of.

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We are looking for an OFFICE MANAGER ASSISTANT.
А position close to the management of the company, assisting it in all its activities. Тhe office manager is responsible for keeping the office in perfect condition, for the supply of consumables, communicating with suppliers, and for the organization of company events, etc.

YOUR RESPONSIBILITIES:

– Management of work calendars and travel of the company’s management,

– Answering phone calls, emails, and letters,

– Universal secretarial duties,

– Assistance in staff appraisal and training,

– Planning of meetings, conferences, and events,

– Office maintenance – working equipment, cleanliness, repairs, relocations, etc.,

– Order stationery and resources needed to carry out the activities of all employees,

– People management,

– Work with company documents.

OUR REQUIREMENTS:

– Fluency in the English language

– Previous experience in a similar position is considered an advantage.

– Excellent communication skills.

– A strong team player.

– Friendly attitude and willingness to work.

– Good computer skills, excellent writing,

– Ability to work closely with other departments and ability to work on projects.

– Compliance deadlines

WE OFFER:

– A stable job and career development opportunities

– Working hours: 4H or 8H per day

– Attractive salary

– Additional health insurance

– Special benefits for our team members (Multisport Card, Happy Hours ETC.)

– Young, friendly and multilingual environment

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