We are looking for a data-driven CRM Manager to own and optimize client lifecycle management across our Forex trading platforms.

This role is responsible for driving trader engagement, retention, and lifetime value through personalized, compliant, and performance-focused CRM strategies.

The ideal candidate has strong experience in financial services or online trading, understands trader behavior, and can translate data into impactful CRM campaigns.

Key Responsibilities:

● Own and execute the CRM strategy across the full customer lifecycle (onboarding, activation, retention, reactivation).
● Design and manage segmented, personalized campaigns via email, push notifications, SMS, and in-platform messaging.
● Work closely with Marketing, Sales, Retention, and Product teams to align CRM initiatives with business goals.
● Analyze trader behavior (deposit patterns, trading activity, churn signals) and build automated journeys based on insights.
● Optimize bonuses, promotions, and loyalty programs in line with regulatory requirements.
● Monitor and improve key KPIs: retention rate, reactivation rate, churn, LTV, conversion from demo to live.
● Ensure all CRM communications are compliant with financial regulations, brand guidelines, and local market rules.
● Manage CRM tools and platforms (e.g. Salesforce, HubSpot, Braze, CleverTap, or proprietary systems).
● Conduct A/B testing and continuously improve messaging, timing, and channel mix.
● Maintain accurate CRM data, ensuring proper tagging, segmentation, and GDPR compliance.

Requirements:

● 3+ years of experience in CRM, lifecycle marketing, or retention, preferably in Forex, CFD, crypto, or fintech.
● Strong understanding of Forex trading concepts, trader behavior, and bonus structures.
● Hands-on experience with CRM platforms and marketing automation tools.
● Solid analytical skills and experience working with data dashboards and reports.
● Experience with multi-market, multi-language CRM campaigns is a strong advantage.
● Knowledge of compliance and regulatory constraints in financial services.
● Strong communication skills and ability to collaborate cross-functionally.
● Highly organized, proactive, and performance-oriented mindset.

Nice to Have:

● Experience working with regulated brokers
● SQL or advanced analytics skills
● Background in retention or client success teams
● Familiarity with affiliate-driven acquisition funnels

We offer:

● A stable job and career development opportunities
● Attractive salary
● Additional health insurance
● Special benefits for our team members (Multisport Card, Coolfit, Happy Hours ETC.)
● Young, friendly and multilingual environment

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We’re looking for a motivated Sales Representative to join our team and convert warm leads into customers. Our clients have already requested our health & wellness products – your job is to close the sale and upsell to premium packages.

What you’ll do

– Call customers who’ve already submitted an order request
– Confirm orders and professionally present the product
– Upsell to larger packages (3-month, 6-month programs)
– Consistently hit and exceed sales and AOV targets

What we’re looking for

– Previous phone sales, call center, or B2C sales experience
– Excellent command of Romanian
– Strong persuasion skills without being pushy
– Goal-driven, comfortable with KPIs
– Customer-oriented mindset

What we offer

– Base salary + competitive commission (top performers earn well above market)
– Hybrid work model
– Warm leads daily – no cold calling
– Product training and proven sales scripts
– Young, dynamic international team

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Търсим мотивиран Sales Representative, който да се присъедини към нашия екип и да работи с топли лийдове – клиенти, които вече са заявили интерес към нашите продукти за здраве и благосъстояние.

Това не е cold calling. Клиентите вече са оставили заявка – твоята задача е да ги затвориш и да предложиш допълнителни продукти.

Какво ще правиш

– Обаждаш се на клиенти, които вече са заявили поръчка през сайта
– Потвърждаваш поръчката и представяш продукта професионално
– Правиш upsell към по-голям пакет (3-месечен, 6-месечен курс)
– Постигаш и надхвърляш месечните цели за продажби и AOV

Какво търсим

– Опит в телефонни продажби, call center или B2C продажби (предимство)
– Отличен български език – говорим и писмен
– Умение да убеждаваш по телефона, без да звучиш натрапчиво
– Ориентиран към резултат, комфортно работиш с KPI
– Позитивно отношение и желание да помогнеш на клиента

Какво предлагаме

– Основна заплата + атрактивни комисиони (топ продавачите правят значително над средното)
– Хибриден режим – част офис, част от вкъщи
– Топли лийдове всеки ден – без студени обаждания
– Обучение по продукта и скриптове за продажби
– Млад, динамичен международен екип

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We are looking for a highly detail-oriented and process-driven Email Automation & Client Communication Manager to design, manage, and optimize all client email communications across our platform.
This role is responsible for building structured email flows based on user actions, defining rules for every possible client scenario, and ensuring that each communication is clear, timely, and aligned with the company’s tone and objectives.

Key Responsibilities:

• Design and implement automated email workflows based on user actions and system events
(e.g., registration, open trade, deposit, withdrawal, loss, dispute, account changes, etc.)
• Create clear rules and logic for every scenario:
o What triggers the email
o When it should be sent
o What content should be included
o Any conditions or restrictions (timing, user status, risk flags, etc.)
• Write and maintain professional, concise, and user-friendly email templates
• Collaborate with:
o Product team (to understand user flows)
o Risk/Compliance team (for sensitive actions like withdrawals, account changes)
o Marketing team (for tone, branding, and engagement)
• Ensure all emails are:
o Accurate and aligned with platform logic
o Consistent in tone and branding
o Optimized for clarity and user experience
• Continuously review and improve:
o Open rates
o User engagement
• Build and maintain a centralized email rulebook, including:
o All triggers and scenarios
o Email templates for each case
o Exception handling

Requirements:

• Experience with email automation tools (e.g., CRM systems, transactional email platforms)
• Strong ability to think in logic, workflows, and scenarios
• Excellent writing skills in English (clear, professional, concise)
• Experience in fintech, casino, trading, or gaming platforms is a strong advantage
• Understanding of user experience and communication timing
• High attention to detail and structured thinking

Nice to Have:

• Experience with platforms like Mailchimp, SendGrid, or HubSpot
• Basic understanding of APIs and event-based systems

Success Metrics:

• Improved email open and engagement rates
• Zero confusion in critical client communications
• Full coverage of all user scenarios with defined rules

We offer:

• A stable job and career development opportunities
• Attractive salary
• Additional health insurance
• Special benefits for our team members (Multisport Card, Happy Hours ETC.)
• Young, friendly and multilingual environment

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We are looking for a Customer Support Representative with English.

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign language – both spoken and written;

∙ Working language – English;

∙ Excellent communication skills;

∙ Professional attitude;

∙ Excel, Internet;

Advantages:

∙ Experience in the foreign exchange markets;

∙ Experience in call center support/sales;

We offer:

• A stable job and career development opportunities;

• Working on shifts;

• Attractive salary;

• Additional health insurance;

• Special benefits for our team members (Multisport Card, Coolfit Card, etc.);

• Young, friendly and multilingual environment;

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We are looking for: a Network Customer Support Specialist (USA Hours).

Responsibilities:

• Handling Business Clients Technical requests ;
• Focusing on customer expectations and satisfaction;
• Analyzing clients’ problems and providing relevant solutions;
• Collaborating with other team members to provide high-quality support;

Requirements:

• Previous experience in a technical support or customer service role;
• Strong verbal and written communication skills;
• Excellent problem-solving skills and keen attention to detail;
• Ability to work USA hours from 8 p.m to 4 a.m
• Fluency in English (written and spoken).

We offer:

• A stable job and career development opportunities;
• Attractive salary;
• Additional health insurance;
• Special benefits for our team members (Multisport Card, Happy Hours, etc.)
• Young and friendly environment;

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