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ИЗИСКВАНИЯ ЗА ЗАЕМАНЕ НА ДЛЪЖНОСТТА

Завършено образование: висше или средно образование;
Добра компютърна грамотност, умения за работа със специализиран софтуер;
Опит на подобна позиция е предимство;
Много добро владеене на английски език;

ОСНОВНИ ЗАДЪЛЖЕНИЯ И ОТГОВОРНОСТИ

Изготвяне на заявки за услуги, заявки за продажби, искания за информация и жалби;
Продажба на аксесоари и уреди;
Приемане на входящи обаждания и съобщения от клиенти, отговаряне на запитвания, служебни обаждания и оплаквания;
Определяне на изискванията и въвеждане на събития в компютърна система;
При необходимост фактуриране или задържане на плащания;
Изпращане на писма, информационни брошури и други документи на клиенти;
Консултиране на клиентите относно допълнителни продукти или услуги.

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We are looking for an individual with strong analytical capabilities, attention to detail, and experience in reconciliation and bookkeeping to join our team.
Candidates with background experience of more than 3 years would be considered with higher priority!

Your Duties:
• Responsibility for General ledger reconciliations.
• Responsibility for Credit card & PSP reconciliations.
• Responsibility Account reconciliations such as a bank, & billings, etc.
• Help with Supporting the month End Process, yearly solo, and consolidating FS.
• Fluent connection with outsourcing bookkeepers of the companies.
• Performing daily financial reporting such as reconciliations reports.
• Accounting support to the Payments Departments.
• Generating month-end reports.

The ideal candidate has:
• Excellent English – both verbal and written.
• Knowledge and experience with NetSuite – Must!
• Relevant work experience in the field – minimum 2 years.
• Proven Experience with bookkeeping for General ledger reconciliations.
• Excellent Excel skills and understanding of complex formulas (Pivot, VLOOKUP, other).
• Previous experience with fintech companies would be considered a huge advantage.
• Team player with the ability to work with multiple parties.
• Strong analytical skills and attention to detail.
• Ability to work to deadlines.

What we offer:
• Attractive base salary.
• Full-time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sports day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

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We are looking for a person with fluent English.
Candidates with background experience more than one year as well as experience as Quality Assurance in the Fintech sector would be considered with higher priority.

Your Duties:
• Monitor the quality and performance of our call center representatives and all communications channels.
• Review and score collector calls to ensure compliance with office policy.
• Perform quality review to ensure a high level of customer service.
• Investigate and resolve complex call center quality issues.
• Provide feedback on calls to management team.
• Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
• Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
• Participate in continuous quality improvement initiatives.
• Serve as a resource to staff regarding quality concerns.

The ideal candidate has:
• Excellent English – both verbal and written.
• Strong analytical and troubleshooting skills.
• Ability to learn modern software, new technologies and other product.
• Documenting quality assurance activities and creating audit reports.
• Previous experience as Quality Assurance, as well as knowledge regarding Certification, Licensing regimes, Data protection would be considered as a big advantage.
• Able to work on shifts (07:00 till 16:00 and 12:00 till 21:00).
• Proficiency in MS Office.
• Excellent computer skills.

What we offer:
• Attractive base salary.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Read More

Job Description:

Broker Services Representative is a front end, client servicing position responsible for the maintenance and servicing of retail clients. The group directly supports the retail Sales Team and liaise between all facets and business functions to expedite client inquires and requests.

We are looking for a person with excellent Spanish and sales experience in Forex and financial background!
Candidates with background experience more than one year would be considered with higher priority!

Your Duties:
• Provide clients with best-in-class, white-glove service on phone, email and chat.
• Explain in a relevant way the services of the Company, both to people with advanced and no experience.
• Provide necessary daily support fundamental and technical information, education clients by using the available tools of the broker.
• Cooperate both with clients and the company management, to bring higher level of satisfaction.
• Comply with company rules and polices.
• Stay informed with all market events.

Our ideal candidate:
• Excellent Spanish is a Must – both spoken and written!
• Experience in Sales is a Must – at least 1 year with Forex, Stocks, CFD’s.
• Team Player – open to share knowledge and experience – to help the Team performance and results.
• Always open to expand his/her technical and fundamental knowledge and learn new skills.
• Able to think outside the box and ready to step out of his/her comfort zone.
• Must have strong communication and negotiations skills.
• Has strong, energetic mindset and fighting spirit.
• Excellent time management and leadership skills.
• Must be Sales and Target driven personality.
• Professional work ethics and attitude.
• Act as a Problem solver, not a complainer.
• Excellent computer skills.

What we offer:
• Attractive base salary.
• Unlimited net bonuses system.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Read More

Описание и изисквания:

 

We are looking for a person with fluent English, Russian or Spanish, previous experience as Quality Assurance in Forex!!
Candidates with background experience more than one year would be considered with higher priority!

Your Duties:
• Monitor the quality and performance of our call center representatives and all communications channels.
• Review and score collector calls to ensure compliance with office policy.
• Perform quality review to ensure a high level of customer service.
• Investigate and resolve complex call center quality issues.
• Provide feedback on calls to management team.
• Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
• Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
• Participate in continuous quality improvement initiatives.
• Serve as a resource to staff regarding quality concerns.

The ideal candidate has:
• Excellent EnglishRussian and Spanish – both verbal and written.
• Strong analytical and troubleshooting skills.
• Ability to learn modern software, new technologies and other product.
• Documenting quality assurance activities and creating audit reports.
• Previous experience as Quality Assurance, as well as knowledge regarding Certification, Licensing regimes, Data protection would be considered as a big advantage.
• Able to work on shifts (07:00 till 16:00 and 12:00 till 21:00).
• Proficiency in MS Office.
• Excellent computer skills.

What we offer:
• Attractive base salary.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Read More

We are looking for: Customer Support Agent with English + Brazilian Portuguese.

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers’ requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written

∙ Working language – English + Brazilian Portuguese

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

• A stable job and career development opportunities

• Working on shifts

• Attractive salary

• Additional health insurance

• Special benefits for our team members (Multisport Card, Happy Hours, etc.)

• Young, friendly and multilingual environment

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We are looking for: Payment Manager.

Responsibilities:

* Maintaining the current payment providers of the group
* Optimizing payment providers per country
* Searching for new payment providers and APM for our target markets
* Communicating with our R&D department for integration of new payment provider
* Testing and applying settings of new payment providers
* Preparing reports for management

Requirements:

* Ability to solve problems creatively and effectively
* Fluency in English – both spoken and written
* Excellent communication skills
* Professional attitude
* Previous experience will be considered an advantage

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We are looking for a person with fluent English, previous experience as Backoffice and Finance in Forex.
Candidates with background experience of more than 2 years, as well as experience in regulated companies would be considered with higher priority.

Your Duties:
• Follow up daily approval ration and decline reasons.
• Resolve and research undelivered payments.
• Investigate any transaction failures and provide a complete analysis for all raised issues.
• To perform daily financial transactions – online bank wires, manual deposits and withdrawals.
• Initiate, review and/or approve global payments in various currencies and settlements.
• Manage anti-money laundering (AML) and know your customer (KYC) processes.
• Communicate with appropriate internal teams, when necessary to resolve open issues or questions.
• Ensure that new beneficiaries set-ups are added, reviewed, confirmed, enhanced, or amended where required.
• Communicating with banks and processors.

The ideal candidate has:
• Other languages would be considered as a big advantage.
• Excellent English – verbal and written, native speaker level!
• Previous working experience as a Backoffice /Payment processing/ – minimum 2 years!
• Previous experience and knowledge regarding Forex, Equities, CFD’s and other financial products.
• Able to think outside the box and have the desire to pull out all the stops to solve issues.
• Desire to develop a deep working knowledge of the Global payments space.
• Experience managing financial reconciliations will be an advantage.
• Good knowledge of the international and domestic payments types.
• Proficiency in MS Office, particularly Excel.

What we offer:
• Attractive base salary.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Read More

We are looking for: Call Monitoring Representative with English + Arabic

Job description:

Call monitoring officer is responsible for assessing, on daily basis, the quality of the performance of our call center associates who deal with our existing and potential customer, monitoring inbound and outbound call to assess associates demeanor, technical accuracy, Information Transparency, customer service performance, that conformity to company policies and procedures and prepares internal quality reports for management staff review.

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written: English + Arabic

∙ Working language – English

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

∙ A stable job and career development opportunities

∙ Working on shifts

∙ Attractive salary

∙ Additional health insurance

∙ Special benefits for our team members (Multisport Card, Happy Hours, etc.)

∙ Young, friendly and multilingual environment

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We are looking for: Call Monitoring Representative with English + Italian

Job description:

Call monitoring officer is responsible for assessing, on daily basis, the quality of the performance of our call center associates who deal with our existing and potential customer, monitoring inbound and outbound call to assess associates demeanor, technical accuracy, Information Transparency, customer service performance, that conformity to company policies and procedures and prepares internal quality reports for management staff review.

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written: English + Italian

∙ Working language – English

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

∙ A stable job and career development opportunities

∙ Working on shifts

∙ Attractive salary

∙ Additional health insurance

∙ Special benefits for our team members (Multisport Card, Happy Hours, etc.)

∙ Young, friendly and multilingual environment

Read More

We are looking for: Call Monitoring Representative with English + Spanish

Job description:

Call monitoring officer is responsible for assessing, on daily basis, the quality of the performance of our call center associates who deal with our existing and potential customer, monitoring inbound and outbound call to assess associates demeanor, technical accuracy, Information Transparency, customer service performance, that conformity to company policies and procedures and prepares internal quality reports for management staff review.

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written: English + Spanish

∙ Working language – English

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

∙ A stable job and career development opportunities

∙ Working on shifts

∙ Attractive salary

∙ Additional health insurance

∙ Special benefits for our team members (Multisport Card, Happy Hours, etc.)

∙ Young, friendly and multilingual environment

Read More

We are looking for: Call Monitoring Representative with English + French

Job description:

Call monitoring officer is responsible for assessing, on daily basis, the quality of the performance of our call center associates who deal with our existing and potential customer, monitoring inbound and outbound call to assess associates demeanor, technical accuracy, Information Transparency, customer service performance, that conformity to company policies and procedures and prepares internal quality reports for management staff review.

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written: English + French

∙ Working language – English

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

∙ A stable job and career development opportunities

∙ Working on shifts

∙ Attractive salary

∙ Additional health insurance

∙ Special benefits for our team members (Multisport Card, Happy Hours, etc.)

∙ Young, friendly and multilingual environment

Read More

We are looking for: Customer Support Agent with English + Polish.

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers’ requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written

∙ Working language – English + Polish

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

• A stable job and career development opportunities

• Working on shifts

• Attractive salary

• Additional health insurance

• Special benefits for our team members (Multisport Card, Happy Hours, etc.)

• Young, friendly and multilingual environment

Read More

We are looking for: Customer Support Agent with English + Spanish.

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers’ requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written

∙ Working language – English + Spanish

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

• A stable job and career development opportunities

• Working on shifts

• Attractive salary

• Additional health insurance

• Special benefits for our team members (Multisport Card, Happy Hours, etc.)

• Young, friendly and multilingual environment

Read More

We are looking for: Customer Support Agent with English + German.

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers’ requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written

∙ Working language – English + German

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

• A stable job and career development opportunities

• Working on shifts

• Attractive salary

• Additional health insurance

• Special benefits for our team members (Multisport Card, Happy Hours, etc.)

• Young, friendly and multilingual environment

Read More

Job Description:

Broker Services Representative is a front end, client servicing position responsible for the maintenance and servicing of retail clients. The group directly supports the retail Sales Team and liaise between all facets and business functions to expedite client inquires and requests.

We are looking for a person with fluent English and sales experience in Forex and financial background.
Candidates with background experience more than one year would be considered with higher priority.

Your Duties:
• Provide clients with best-in-class, white-glove service on phone, email and chat.
• Explain in a relevant way the services of the Company, both to people with advanced and no experience.
• Provide necessary daily support fundamental and technical information, education clients by using the available tools of the broker.
• Cooperate both with clients and the company management, to bring higher level of satisfaction.
• Comply with company rules and polices.
• Stay informed with all market events.

Our ideal candidate:
• Fluency in English is a Must – both spoken and written!!!
• Experience in Sales is a Must – at least 1 year with Forex, Stocks, CFD’s
• Team Player – open to share knowledge and experience – to help the Team performance and results.
• Always open to expand his/her technical and fundamental knowledge and learn new skills.
• Able to think outside the box and ready to step out of his/her comfort zone.
• Must have strong communication and negotiations skills.
• Has strong, energetic mindset and fighting spirit.
• Excellent time management and leadership skills.
• Must be Sales and Target driven personality.
• Professional work ethics and attitude.
• Act as a Problem Salver, not a complainer.
• Excellent computer skills.

What we offer:
• Аttractive base salary.
• Unlimited net bonuses system.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Special educational program for the first month.
• Weekly sport day (Football) + catering in the office.
• Abroad training for personal development with mutual benefits.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Read More

We are looking for: Customer Support English + Italian

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers’ requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written

∙ Working language – English + Italian

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

• A stable job and career development opportunities

• Working on shifts

• Attractive salary

• Additional health insurance

• Special benefits for our team members (Multisport Card, Happy Hours, etc.)

• Young, friendly and multilingual environment

Read More

We are looking for: Customer Support English + French.

Your responsibilities:

∙ To provide excellent support and customer care services to the end users of our Client;

∙ To be able to react on customers’ requests promptly and in a professional manner;

∙ To operate correctly with our Client’s internal software programs and applications;

Our Requirements:

∙ Fluency in the relevant foreign languages – both spoken and written

∙ Working language – English + French

∙ Excellent communication skills

∙ Professional attitude

∙ Excel, Internet

Advantages:

∙ Experience in the foreign exchange markets

∙ Experience in call center support/sales

We offer:

• A stable job and career development opportunities

• Working on shifts

• Attractive salary

• Additional health insurance

• Special benefits for our team members (Multisport Card, Happy Hours, etc.)

• Young, friendly and multilingual environment

Read More

We are looking for a person with fluent English and Retention experience in Forex and proven financial background.
Candidates with background experience more than one year would be considered with higher priority.

Your Duties
• Evaluating potential clients.
• Communicate and schedule tell meetings with our customers from all over the World by phone calls, chat & Emails.
• Negotiate and close high-value deals, as much as possible.
• Full cooperation with clients and the company management.
• Ability to react to customers’ requests promptly in a professional and kindly manner.
• Keep up to date with the worlds’ economic situation and financial markets and make a connection for our purposes, using your personal own way.
• Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.

Our ideal candidate
• Fluency in English is a Must – both spoken and written.
• Expert on business structuring, financial analyst and management.
• To have at least 1 year at retention position in a Forex operating company.
• Team player – open to share knowledge, experience and to support colleagues.
• To plan and implement objectives for achieving sales and gross profits.
• To have empathy, endurance, ability to find solutions, sales talent, punctuality and reliability excellent level of business insight.
• Excellent time management and leadership skills.
• Strong communication and negotiation skills.
• Excellent computer skills.
• Sales driven personality.
• Professional Attitude.

What we offer
• Big attractive base salary.
• Unlimited net bonuses system.
• Full-time position – 5 days a week.
• Social benefits – Multisport card.
• Paid Vacations, Holidays & Team buildings.
• Special educational program for the first month.
• Weekly sports day (Football) + catering in the office
• Abroad training for personal development with mutual benefits.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Read More
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