We are looking for: Senior Customer Service Specialist.
Main tasks and responsibilities:
•Plans and organizes the activities in the Customer service department, so that the department and company goals are achieved;
•Monitors and controls all work processes in the department and sets priorities;
•Assigns operational and long-term tasks to the team members, gives operational instructions, and supervises the implementation;
•Operational and commercial contacts with customers;
•Communication with new clients and presentation of the company’s services;
•Makes proposals for the development of new services and changes to existing ones to increase the quality and efficiency of logistics activities;
•Continuous focus on improving logistics processes and internal and external cooperation.
Requirements:
•Fluent English is a must;
•Advanced knowledge of Excel;
•Very good organization skills and attention to detail;
•Negotiation skills;
•Ability to work under pressure to tightly controlled deadlines;
•Experience with WMS systems;
•Experience in Continuous Improvement programs will be considered an advantage.
The offer:
•The privilege and a chance to work in a company leader in its sector;
•Competitive remuneration and social benefits package;
•Excellent working conditions.