We are looking for a Temporary Service Desk Engineer.

The person will be a part of our EMEA/US IS Service Desk to ensure a good service level to our users. This position will reinforce our IS Team located in Sofia and will report to the regional IS Manager.

The main activities:

Provide front-line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software
Acts as the first point of contact for Service desk support and assists Level II with more complex tickets
Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams, and a wide variety of 3rd party applications (Browsers, Windows family operating systems, etc.) and engage escalation support processes in a timely fashion
Provide troubleshooting and support for PCs, Laptops, Peripherals, Network devices, etc., and engage escalation support processes in a timely fashion
Manage local IS material (computers, phones, printers, meeting rooms, access control, accessories)
Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 teammates for troubleshooting and procedural support
Build and distribute application deployments
Develop, maintain, and provide documentation for internal procedures and user guides
Performs other IT duties as per assignment.

The profile:

University degree in information technology or similar
A proven track record on various implementations: ERP D365 F&O, Supply Chain processes, EDI data flows
Experience with Microsoft D365 (Microsoft Landscape of Solutions) is a strong advantage
Multinational experience
Results-orientated and organized with the ability to plan and deliver against deadlines
Assertive, optimistic, resilient, and welcomes change
Strong analytical, planning, and problem-solving skills
The ability to communicate in spoken and written English is a must.

As we value our employees we offer:

Opportunity to be an essential part of a dynamic, successful, and continuously growing international company
Paid holiday days – 25 days
International knowledge transfer opportunities in other company locations
Friendly and open environment
Competitive salary & Bonus system
Flexible working time
Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
Multisport card
Food vouchers & Transport Allowance
Referral program
Career growth and development – internal and external training.
Free unlimited access to LinkedIn Learning Platform.