Sofia
Постоянна

Описание и изисквания:

 

We are looking for a person with fluent English, Russian or Spanish, previous experience as Quality Assurance in Forex!!
Candidates with background experience more than one year would be considered with higher priority!

Your Duties:
• Monitor the quality and performance of our call center representatives and all communications channels.
• Review and score collector calls to ensure compliance with office policy.
• Perform quality review to ensure a high level of customer service.
• Investigate and resolve complex call center quality issues.
• Provide feedback on calls to management team.
• Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
• Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
• Participate in continuous quality improvement initiatives.
• Serve as a resource to staff regarding quality concerns.

The ideal candidate has:
• Excellent EnglishRussian and Spanish – both verbal and written.
• Strong analytical and troubleshooting skills.
• Ability to learn modern software, new technologies and other product.
• Documenting quality assurance activities and creating audit reports.
• Previous experience as Quality Assurance, as well as knowledge regarding Certification, Licensing regimes, Data protection would be considered as a big advantage.
• Able to work on shifts (07:00 till 16:00 and 12:00 till 21:00).
• Proficiency in MS Office.
• Excellent computer skills.

What we offer:
• Attractive base salary.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Additional health insurance.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

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