Sofia
Постоянна

We are looking for a Customer Quality Manager.

Activities:

Act as the first technical contact for the customer;

Make and send the first answer up to D3 within the specified lead time;

Manage tasks and priorities of the failure analysis team;

Interact with and support company departments to implement relevant, consistent, effective, and efficient corrective and preventive actions;

Create and update documentation and procedures regarding customer quality management;

Prepare reporting regarding customer returns and satisfaction activities;

Improve all tools and knowledge needed to have the right expertise level;

Participate in continuous improvement programs;

Skills and Professional Background:

Education level in Electronics and related work experience;

Understanding of mechanical issues;

Knowledge of problem-solving and reporting tools (i.e. 8D report, PPM);

Excellent understanding of the return management process and failure analysis;

Customer satisfaction & diplomacy;

Critical thinking and continuous improvement mindset;

As we value our employees we offer:

Opportunity to be an essential part of a dynamic, successful, and continuously growing international company;

Paid holiday days – 25 days;

International knowledge transfer opportunities in other company locations;

Friendly and open environment;

Competitive salary & Bonus system;

Flexible working time;

Additional health insurance + Dental & Optical care, Hospital & Pregnancy care;

Multisport card;

Food vouchers & Transport Allowance;

Referral program;

Career growth and development – internal and external training;

Free unlimited access to LinkedIn Learning Platform;

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